Introducing AUSIEX

At AUSIEX we have an unwavering focus on delivering quality outcomes for advisers, financial institutions and industry participants, which is driven by our core purpose:

To help our clients grow Australians' wealth by combining our expertise with great technology.

You are at the heart of this purpose and we’re excited to be continuing our journey to deliver long-term value and market leading technology for you and your clients.

The Acquisition

The Acquisition

On 28 April 2020, Nomura Research Institute (NRI) entered into an agreement with Commonwealth Bank of Australia (CommBank) to acquire Australian Investment Exchange Ltd (AUSIEX). AUSIEX is the wholesale arm of CommSec and currently trades under the brand name CommSec Adviser Services.  

The acquisition includes the broking operations, licence and assets of AUSIEX. The broader CommSec retail broking business is not affected by the acquisition, and cash and lending products will remain with CommBank. Once AUSIEX separates from the Bank, support for these products will remain with CommSec, under the CommSec Adviser Services brand you’re already familiar with.

We are proud we’ll be operating and trading under the AUSIEX brand name. It’s the name that has been behind our wholesale trading offering since 1996, and in that time has built a reputation as a reliable, trustworthy wholesale broker, servicing tens of thousands of advisers, and providing equities execution for some of Australia’s largest financial institutions and platforms.

About NRI

About NRI

Founded in 1965 and headquartered in Tokyo, Nomura Research Institute (NRI) is an independent, respected provider of technology and operational services in the Japanese broking market, serving over 80% of institutional brokers, 50% of retail brokers and 80% of asset managers.

NRI have a significant global business and are present in 69 subsidiaries in 15 countries and regions. They are well capitalised and have a market cap of A$22bn (as at April 2020), with an ambition to be a market leader in Australia for wholesale broking services and portfolio administration.

NRI are committed to investing in the long term success of our business and are strong supporters of our strategy and vision. We are excited about the opportunity ahead as an independent Fintech business, focussed on delivering long-term value to our clients.

To find out more about NRI and their business take a look at our NRI Info Pack

More about NRI

About NRI
What to Expect

What to Expect

We’re committed to keeping you informed and supporting you. 

Below you will find a summary of what hasn't and what has changed. More detailed information and updates can be found in our FAQs.

What hasn't changed

  • Phone number used for trading enquiries – 1800 252 351
  • Online trading functionality
  • Your login details and password
  • Your clients’ login details and passwords
  • Client account numbers and HINs
  • Brokerage rates
  • Data-feeds and open orders
  • All historical client trading activity, information and reporting
  • eSubmit for trading forms
  • Our ABN and our AFSL
  • You will deal with most of the same passionate team

What has changed

  • Support for trading has transitioned to the new AUSIEX business:
    • Trading support email - service@ausiex.com.au
    • Trading and team member emails will now come from our new @ausiex.com.au domain
  • Access to your online trading experience has moved to ausiex.com.au
  • Support for cash and lending products remain with CommSec under the CommSec Adviser Services brand:
    • Phone - 13 15 20
  • Trading forms and issuer documents have been updated for our new business
  • We’ve launched an enhanced online origination experience with the ability to open a new Macquarie CMA account as a settlement option
  • Where you have AUSIEX trading and CommBank products, client maintenance requests need to be submitted to both AUSIEX and CommSec Adviser Services.
  • You are no longer able to apply for an ACA online. New ACA and Investment Loan applications, account administration and maintenance forms will be available to download via a link accessed from CommSecAdviserServices.com.au.
    Webinars

    Webinars

    Register now for our upcoming webinars.

    Introduction to AUSIEX

    Join us for an introduction to the core trading capabilities available to you.

    The agenda for the session includes:

    • Website overview
    • Introduction to our new Online Account Origination application solution
    • Service model

    Upcoming webinars

    Register now Register now Tuesday, 4th May 2021
    11:00am - 12:00pm (AEST)

    Register now Register now Wednesday, 5th May 2021
    11:00am - 12:00pm (AEST)

    Register now Register now Thursday, 6th May 2021
    11:00am - 12:00pm (AEST)

    Register now Register now Wednesday, 12th May 2021
    11:00am - 12:00pm (AEST)

    Register now Register now Thursday, 13th May 2021
    11:00am - 12:00pm (AEST)

    FAQs

    Frequently Asked Questions

    For information about the business transition, updates to some of our processes, as well as changes that may affect you or your clients, take a look at our FAQs.

    For AUSIEX trading products

    From 12 April 2021 you can contact the AUSIEX team via these channels: 

    • Same phone: 1800 252 351
    • New email: service@ausiex.com.au (you may still receive trading related emails from CommSec Adviser Services up until AUSIEX officially launches)
    • Same mailing address: Locked Bag 3005, Australia Square NSW 1215 

    Effective 3 May 2021 the trading website address will update to ausiex.com.au

    If you also have CommBank ACA and investment lending products

    From 12 April 2021 you can contact the CommSec Adviser Services team via these channels:

    • New phone: 13 15 20
    • Same email for Accelerator Cash Account requests: advisercashteam@cba.com.au
    • New mailing address for Accelerator Cash Account: Locked Bag 22, Australia Square NSW 1215
    • Same email for investment lending requests: investmentlending@cba.com.au
    • Same mailing address for investment lending requests: Locked Bag 34, Australia Square NSW 1215

    Effective 3 May 2021 all ACA and investment loan applications, maintenance forms and product information will be accessed via a link from CommSecAdviserServices.com.au.

    Where you have both AUSIEX and CommBank products

    From 12 April 2021, trading, ACA and investment lending support services will be splitting. If you have enquiries for AUSIEX trading products and CommBank ACA and investment lending products, you will need to get in touch with each of the teams above. Depending on your product enquiry you will be dealing with many of the same experienced and passionate team as you do today.
     

    Online trading functionality will not change and you will continue to trade and access account details on our website the way you do today. Your login details and those of your clients will not change. Neither will any data feeds or open orders you have in place. Historical trading activity with the same reporting will also remain.

    What will change is our website address - accessed at ausiex.com.au - as well as the look of the site which will be refreshed to support our new AUSIEX brand identity.
     

    Your clients' online functionality will remain the same and they will continue to access the website using the same login details they use today.  

    What will change is our website address - accessed at ausiex.com.au - as well as the look of the site which will be refreshed to support our new AUSIEX brand identity.

    Clients with view-only access to their margin loan will also continue to have the same access and experience from 3 May 2021 via the new ausiex.com.au website.
     

    For online applications
    We've listened to your feedback and from 3 May 2021 we're excited to launch an enhanced online account origination solution that's simpler for you and your clients, and will also allow you to open a Macquarie CMA at the same time as a trading account. Please ensure any outstanding online applications with you or your clients are submitted by 28 April 2021.

    For paper-based (PDF) applications
    As two independent organisations, AUSIEX and CommBank will need to create new separate applications to ensure both parties remain compliant with AML Part B. As a result, we will need to have received all CommSec Adviser Services applications by 28 April 2021. Any trading applications after this date will need to be submitted using a new AUSIEX application, which will be available via ausiex.com.au from 3 May 2021.

    Once AUSIEX separates from CommBank it will no longer be possible to apply for a combined trading and CommBank Accelerator Cash Account. Each application will need to be submitted separately through AUSIEX and CommSec Adviser Services.

    As part of our new online trading origination experience, we will also offer an integrated origination experience with Macquarie's CMA. This will allow you/your clients to open these products in parallel, resulting in a new AUSIEX trading account settling to a Macquarie Cash Management Account.

    The client account maintenance process for trading products will remain the same as it does today, and from 3 May 2021 you can access our new AUSIEX forms via the ausiex.com.au website.

    We will be able to accept existing CommSec Adviser Services branded forms up until 28 April 2021. Any requests after this date will need to be submitted using new AUSIEX forms, available from 3 May 2021.

    For CommBank Accelerator Cash Accounts and Investment Loans
    Where a client also has a CommBank Accelerator Cash Account and/or investment lending product a separate request will also need to also be submitted to CommSec Adviser Services. This is to ensure the correct details are updated with both CommSec Adviser Services and AUSIEX. Please refer to the 'CommBank ACA & Investment Lending' FAQs section on this site for more details.

    Advisers with trading plus ACA and/or investment lending products

    For advisers with only trading products, the account maintenance process will remain the same as it does today, and from 3 May 2021 you can access our new AUSIEX forms via the ausiex.com.au website.

    For maintenance requests where an adviser has an AUSIEX trading product AND a CommBank ACA or investment lending product, requests must be submitted to AUSIEX only, via the new AUSIEX forms.

    We will be able to accept existing CommSec Adviser Services branded forms up until 28 April 2021. Any requests after this date will need to be submitted using new AUSIEX forms, available from ausiex.com.au from launch.

    Advisers with only ACA and investment lending products

    Once AUSIEX separates from CommBank, all CommSec Adviser Services’ maintenance forms will be updated. The team will be able to accept existing CommSec Adviser Services branded forms up until 28 April 2021. Any requests after this date must be submitted to the CommSec Adviser Services team using the new forms accessed via a link from CommSecAdviserServices.com.au from 3 May. Please refer to the ‘CommBank ACA & Investment Lending’ FAQs section on this site for more details.

    As these products will be managed by different business entities, requests will need to be sent separately to AUSIEX and CommSec Adviser Services.

    Please refer to the "Will the process for client account maintenance change?" FAQ for details on the new process and where to access forms.
     

    As of 12 April 2021, AUSIEX is no longer the trading and clearing participant for the CommSec Adviser Services (CAS) Investment Loan. Clients who purchase Renounceable Rights on market with their AUSIEX Trading Account (settling to a CAS Investment Loan) after this date will need to contact the relevant share registry should they wish to exercise those Rights.

    If your client is CHESS sponsored and trades with AUSIEX, the application money will continue to be applied to Renounceable Rights bought on market.

    Yes, you will continue to see historical trading activity with the same reporting, accessed via the new AUSIEX website.

    Your daily reports (i.e. Adviser Day Book) and any monthly reports will continue to be sent to your nominated email address. Apart from new AUSIEX branding and a new sender email address (@ausiex.com.au), everything will function the same as it does today.
     

    From 1 May 2021 we will unfortunately no longer provide Goldman Sachs research access, however Morningstar's research will continue to be provided, along with access to CommSec’s daily market updates, economic updates and investment insights.

    We know that access to market insights is important to you and we will advise you of the new arrangements as soon as possible.

    AUSIEX's ABN (71 076 515 930) and AFSL (241400) will remain the same

    For your CommBank ACA and investment lending products
    From 12 April 2021 you can contact the CommSec Adviser Services team via these channels:

    • New phone: 13 15 20
    • Same email for Accelerator Cash Account requests: advisercashteam@cba.com.au
    • New mailing address for Accelerator Cash Account requests: Locked Bag 22, Australia Square NSW 1215
    • Same email for investment lending requests: investmentlending@cba.com.au
    • Same mailing address for investment lending requests: Locked Bag 34, Australia Square NSW 1215

    Effective 3 May 2021 all ACA and investment loan applications, maintenance forms and product information will be accessed via a link from CommSecAdviserServices.com.au.

    If you also have AUSIEX trading products
    From 12 April 2021 you can contact the AUSIEX team via these channels: 

    • Same phone: 1800 252 351
    • New email: service@ausiex.com.au (you may still receive trading related emails from CommSec Adviser Services up until AUSIEX officially transitions to the new AUSIEX)
    • Same mailing address: Locked Bag 3005, Australia Square NSW 1215 

    Effective 3 May 2021 the trading website address will update to ausiex.com.au.

    Where you have both AUSIEX and CommBank products
    From 12 April, trading, ACA and investment lending support services will be splitting. If you have enquiries for AUSIEX trading products and CommBank ACA and investment lending products, you will need to get in touch with each of the teams above. Depending on your product enquiry you will be dealing with many of the same experienced and passionate team as you do today.

    From March 2022, access to CommBank Accelerator Cash Accounts and online functionality will be removed. Until then, this will be available on the AUSIEX website at ausiex.com.au. Investment lending balances and reporting will temporarily be hosted on ausiex.com.au until AUSIEX and CommBank systems are fully separated. 

    New account applications, account administration and maintenance forms will be available to download via a link accessed from CommSecAdviserServices.com.au

    Clients with view-only access to their investment loan will continue to have the same access and experience from 3 May 2021 via the new ausiex.com.au website, during a transitional period. Online functionality will remain the same and they will continue to access the website using the same login details they use today. 

    From 3 May 2021, CommBank Accelerator Cash Account (ACA) applications will only be available via new paper based (PDF) application forms. These forms will be accessed via a link from CommSecAdviserServices.com.au

    eSubmit will no longer be available to upload forms for these products so forms will need to be returned to the CommSec Adviser Services team via email or post. 

    It will no longer be possible to apply for a combined AUSIEX trading and ACA. Each application will need to be submitted separately.

    Important information
    CommSec will be grandfathering the CommBank Accelerator Cash Account from 30 June 2021. From 16 June 2021, no new ACA account applications will be accepted, and from 30 June 2021 no new ACA accounts will be opened. From March 2022, access to ACA accounts and online functionality will be removed. CommSec Adviser Services will continue to keep you updated well in advance of any changes taking place.

    For Accelerator Cash Account applications 

    As two independent organisations, AUSIEX and CommBank will need to create new individual applications to ensure both parties remain compliant with AML Part B. Please ensure any outstanding applications with you or your clients are completed and submitted by 28 April 2021 as they will no longer be able to be processed after 1 May 2021.

    You will be able to access the new PDF application form via a separate web site accessed through CommSecAdviserServices.com.au. eSubmit will no longer be available to upload forms and applications will need to be returned to the CommSec Adviser Services team via email or post. 

    Once AUSIEX separates from CommBank it will also no longer be possible to apply for a combined trading and CommBank Accelerator Cash Account (ACA). From 1 May 2021 any outstanding trading + ACA applications, submitted but not completed, will no longer be able to be processed and will not be visible within the Action Centre on the ‘Adviser dashboard’ or the ‘Manage Applications’ page of the website. If you wish to reapply for a trading account please visit ausiex.com.au. To apply separately for the CommBank ACA, please access the PDF application form on a separate web site accessed through CommSecAdviserServices.com.au.

    For Investment Loan applications

    If you have a pending CommSec Adviser Services (CAS) Investment Loan application form that was completed and signed prior to 1 May 2021, you will still be able to submit the application form for up to 90 days from the date it was signed.

    Please note that due to recent updates to the CAS Investment Loan application form, clients may be requested to complete an additional HIN Request and Broker to Broker Transfer Form.

    From March 2022, advisers will no longer be able to obtain information and/or conduct transactions on client ACA accounts through the AUSIEX website or through CommSec Adviser Services. 

    The ability to transfer up to $30,000 online will remain. From 3 May 2021, this functionality will continue to be available through the trading website accessed at ausiex.com.au.

    For transfers above $30,000, you will need to complete a 'Transfer Request Form'. This form will need to be signed by all relevant account signatories. From 1 May 2021, this form will be accessed via a link from CommSecAdviserServices.com.au

    From 3 May 2021, CommSec Adviser Services Investment Loan applications will be accessed via a link from CommSecAdviserServices.com.au.

    From 1 May 2021, when AUSIEX separates from CommBank, all CommSec Adviser Services maintenance forms will be updated. We will be able to accept existing forms up until 28 April 2021. Any requests after this date will need to be submitted using new CommSec Adviser Services forms.

    From May, new CommBank Accelerator Cash Account and CommSec Adviser Services Investment Loan maintenance forms will be available to download via a link accessed from CommSecAdviserServices.com.au. eSubmit will no longer be available to upload forms and they will need to be returned to the CommSec Adviser Services team via email or post. 

    For trading products
    Where a client also has an AUSIEX trading account, separate requests will also need to be submitted to AUSIEX. This is to ensure the correct details are updated with both CommSec Adviser Services and AUSIEX. Please refer to the ‘AUSIEX Trading’ FAQs section on this site for more details.

    Advisers with only ACA and investment lending products

    Once AUSIEX separates from CommBank, all CommSec Adviser Services’ maintenance forms will be updated. The team will be able to accept existing CommSec Adviser Services branded forms up until 28 April 2021. Any requests after this date must be submitted to the CommSec Adviser Services team using the new forms accessed via a link from CommSecAdviserServices.com.au from 3 May.

    eSubmit will no longer be available to upload forms and they will need to be returned to the CommSec Adviser Services team via email or post.

    Advisers with ACA and/or investment lending products plus trading

    For Maintenance requests where an adviser has a CommBank ACA or investment lending product AND an AUSIEX trading product, requests must be submitted to AUSIEX only, via the new AUSIEX forms accessed via the ausiex.com.au website. AUSIEX will share this information with CommSec Adviser Services for the purpose of updating their records. Please refer to the ‘AUSIEX Trading’ FAQs section on this site for more details.

    As these products will be managed by different business entities, requests will need to be sent separately to AUSIEX and CommSec Adviser Services.

    Please refer to the "Will the process for client account maintenance change?" FAQs for details on the new process and where to access forms.

    As of 12 April 2021, AUSIEX is no longer the trading and clearing participant for the CommSec Adviser Services (CAS) Investment Loan. Clients who purchase Renounceable Rights on market with their AUSIEX Trading Account (settling to a CAS Investment Loan) after this date will need to contact the relevant share registry should they wish to exercise those Rights.

    If your client is CHESS sponsored and trades with AUSIEX, the application money will continue to be applied to Renounceable Rights bought on market.

    You will continue to have access to existing ACA and investment loan reports through the AUSIEX website at ausiex.com.au.

    From 3 May 2021, you can request reports on CommBank ACA and investment lending products from CommSec Adviser Services by calling 13 15 20

    Clients will still able to take up the EOFY fixed rates offer as per previous years, however there will be some changes to how EOFY fixed rate forms can be returned. The new process will be communicated to you and your clients in more detail as part of separate EOFY communications. 

    We are on track to officially separate from CommBank on the 1 May 2021, and launch the new AUSIEX business on Monday 3 May.

    On 28 April 2020, Nomura Research Institute (NRI) entered into an agreement with Commonwealth Bank of Australia (CommBank) to acquire Australian Investment Exchange Ltd (AUSIEX). AUSIEX is the wholesale arm of Commonwealth Securities Limited (CommSec) and trades under the brand name CommSec Adviser Services. 

    The acquisition includes the broking operations, licence and assets of AUSIEX. The broader CommSec retail broking business is not affected by the sale

    The acquisition does not include Cash (ACA) and Investment Lending products which will remain with CommBank. 

    Nomura Research Institute (NRI) is an independent, well capitalised, respected provider of technology and operational services in the Japanese broking market, serving over 80% of institutional brokers, 50% of retail brokers and 80% of asset managers. NRI’s ambition is to be a market leader in Australia for wholesale broking services and portfolio administration. You can find out more about NRI on their website at nri.com/en.

    Nomura Research Institute (NRI) is the market leader in wholesale broking in Japan and have a significant global business. They see the long term value in the Australian market and have an ambition to be the market leader in Australia for wholesale broking services and portfolio administration.

    We are excited about the opportunity ahead as an independent Fintech business, focussed on delivering long-term value to our clients.

    Nomura Research Institute (NRI) is currently the largest provider of technology, portfolio administration and trade services in Japan, serving over 80% of institutional brokers, 50% of retail brokers and 80% of asset managers.

    The acquisition includes the broking operations, licence and assets of AUSIEX.

    Nomura Research Institute (NRI) has long acknowledged the value of retaining and empowering local leadership and staff, recognising that the strength of the AUSIEX team is what sets us apart.  

    NRI is committed to making the transition as smooth as possible, with the majority of staff transitioning to the new business. We’re committed to providing outstanding service and will be maintaining a presence in our state based offices.

    For cash and lending products which will remain with CommBank, you’ll mostly deal with the same experienced and passionate team.

    AUSIEX will be a standalone Australian business. As the sole shareholder Nomura Research Institute (NRI) will be appropriately represented on the board. The day-to-day running of the business will remain with the current leadership team, and our people will continue to be based in Australia.

    Over time it is expected that AUSIEX will make use of NRI’s proven technology capability and expertise in global capital markets

    The day-to-day running of the business will remain with the current leadership team, and our people will continue to be based in Australia as they are today.

    The CommSec retail business which services direct clients will remain with CommBank.

    Contact Us

    Need more information or support?

    If would like any further information, please speak to your Business Development or Relationship Manager, or call our Adviser Services Team on 1800 252 351.